Customer Story BAM International
Implementing one ERP system in multiple countries, each with their own language, culture, time zone and working method.
About BAM International
A research station in Antarctica, the remarkable Museum of the Future in Dubai, a new terminal on the Julius Nyerere airport in Nairobi, Tanzania, enormous wharfs for freight ships and shipyards in Australia, Jordan, Cameroon, Malaysia, Sierra Leone and Panama, among others. BAM International, an operating company of the Royal BAM Group, has projects all over the world.
One single ERP system
When Chief Information Officer James van de Merbel joined BAM International in 2013, the company was already aspiring to use one single ERP system internationally throughout the company. One system would provide real-time insight into the course of projects, would facilitate more efficient working methods and help forecast the course of projects. James gladly accepted the job of making sure the implementation of the system was as smooth as possible. Together with Business Information Analyst, Mike Durenkamp, he sunk his teeth into this giant task, because commissioning a new computer system is far from easy nowadays.
"Compared with earlier systems, 4PS is distinguished by being fully adapted for our operations. We have also put a lot of focus on configuring the key areas to suit us even better. We began with service and will continue by fine tuning project management."
"We know we’ve got more control over the business and the day to day running. Reporting is much improved by using Jet and the standard CVR Report. Processing sub-contractor payments is so much easier as are so many daily tasks so we are definitely more efficient."
“In 2011, we made the transition to 4PS Construct and made our first steps in the field of data and digitization. We realized the “paper process” could be organized in a smarter and more efficient way, both for our customers and our own internal process. The starting point is that the activities are carried out correctly from the start and that standardization and transparency in the process are strived for. Also across chain partners, in order to prevent waste as much as possible."
"It’s interesting that the reliable day to day running of the system with no down time has raised staff morale. Due to this, the workforce want to engage with the system more and more and are pushing the business to take more advantage of Dynamics NAV/4PS. They’ve had their eyes opened to the limitations of the old system so improvements and refinements are continually being made driven, quite often, by the users."