Blogs

3 reasons why contractors and maintenance businesses digitise service and maintenance work

In the service and maintenance process you communicate with various third parties i.e. residents, housing associations, Clients, Suppliers and subcontractors. By digitising your processes and introducing digital methods of information exchange, you make  working with customers and partners far more efficient. Furthermore, you collect all your data and documentation in a single digital system, ensuring that everyone is fully up to date and the administrative burden is reduced.

Imagine your construction or maintenance company receives a request for up-keep, such as replacing hinges and locks or a report of a leak or a leaking tap. Or perhaps you are providing reactive and preventative maintenance services, maybe for Highways or Rail. These types of jobs arrive at your company in various ways. It could be by e-mail, a phone call, as a printed work order or as a separate batch of jobs in a file. Unfortunately, these orders do not arrive in a single online platform, which creates a time-consuming manual input process prone to error. For example, a printed work order may be misplaced, or you struggle to get a business overview of all work orders because job information is held in various software tools. As a result, you risk losing overall visibility and control over incoming job or work orders, which will inevitably involve extra time, possibly additional costs and the relationship with your client may deteriorate as a result. An integrated end-to-end software system can offer a solution for this, but how? In this blog, we cover the three main reasons why digitisation and optimised efficiency in service and maintenance are crucial for a streamlined reporting process.

1. Collaborate more efficiently with customers and partners

In the service and maintenance process you communicate with various third parties i.e. residents, housing associations, Clients, Suppliers and subcontractors. By digitising your processes and introducing digital methods of information exchange, you make  working with customers and partners far more efficient. Furthermore, you collect all your data and documentation in a single digital system, ensuring that everyone is fully up to date and the administrative burden is reduced.

2. Delivering on time and within the budget in the construction industry

The more partners are involved in the service and maintenance process, the greater the chance of errors. Often mistakes are spotted late when the damage has already been done, leading to financial loss or missed opportunities. Having the correct and up-to-date data is extremely important in reducing delays and financial loss. Digital solutions can help with this. By digitally storing your data in one integrated software solution, you and your partners always have a real-time overview of progress, costs and margins.

3. Higher customer satisfaction

By digitising your service and maintenance process, errors, recalls or service disruptions are resolved faster and your field engineer or subcontractor can move on to the next job as quickly as possible. As a result, you build positive and strong customer relationships leading to more business opportunities in the future.

Are you thinking about digitising your service and maintenance process? Then read the whitepaper  ‘9 steps how to digitise  your service and maintenance processes in construction’.

Download whitepaper

  • Share:

About the author

Paul Broderick | Paul has developed a keen eye for seeing specific customer requirements and recommending solutions to deliver business benefits and returns-on-investment. In the last three years Paul has focused this experience and knowledge specifically on the Construction industry, where digitisation is now the hot topic in IT, which has evolved and matured to become most relevant in today’s construction industry.